Eccezion’s Help Desk Solution for Streamlined IT Operations

Dealing with help desk inquiries can be a real headache for companies of all sizes. Employees spend valuable time waiting on hold while IT teams are overburdened with inquiries they need help to keep up with. This leads to decreased productivity, higher IT support costs, and a highly-skilled IT team bogged down by basic questions.

The good news is, Eccezion provides help desk outsourcing services with guaranteed service levels. Their expertise in IT support structures and managed services can quickly and effectively resolve issues, so you don’t have to worry about costly tech errors or a lack of resources. Outsource your help desk needs to Eccezion and get the most out of your existing tech capabilities.

Web Based Ticketing System

We provide a robust Web Based Ticketing System with detailed reporting. This allows for more insight into the number of tickets being entered and the time it takes to resolve them. All tickets can also have an escalation path, so you can be assured that they will be handled promptly.

The system is user friendly and easy to use. This means you can quickly assign tickets to the right person, set priority levels and track progress in real-time. Our ticketing system allows you to easily group tickets into categories and view them all from one place. All of the information is presented in a simple, organized format so your team can work more efficiently.

On Demand Remote Support

On demand remote support is a brilliant help desk solution for many businesses. It allows them to provide quick, reliable and efficient customer service without having to set up costly IT infrastructure or manually troubleshoot problems. It’s also great when you may need urgent help with something but don’t have the time or resources to bring in an IT specialist.

All Eccezion staff have the ability to remotely connect into your workstation. If there ever is a time where you need assistance urgently, Eccezion can send you a link that will allow them into your machine.

Monitoring of Key Business Functions

We monitor your key business functions and ensure your hardware and software are running properly. If there is a problem, we are notified immediately, often before you know it is an issue. These monitors can keep a careful eye on your business 24/7/365 to ensure everything is running as it should be.

We can monitor your network and server health, uptime, performance, and availability. We also monitor applications, databases, storage systems, security logs, user access control lists (ACLs), and more. These functions are monitored for any irregularities or anomalies that could indicate a potential issue with your system or infrastructure.

Get ready to revolutionize your business with Eccezion’s Help Desk Solution, the key to unlocking true efficiency and productivity!

At Eccezion, we understand the importance of providing a seamless IT experience for your business. With our help desk solutions, you can have peace of mind knowing that your team is supported with the best solutions, on-demand remote support, and comprehensive monitoring of essential business functions.

We provide reliable, efficient, cost-effective services to ensure you can focus on growing your business without worrying about IT issues. Let us help you streamline IT operations and maximize productivity today!

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