Robocalls: An Annoying Reality

What exactly is a robocall?
The simplest definition of a robocall is any auto-dialed phone call where you hear a recorded message instead of a live person. They’re most often used for marketing purposes.

Are they illegal?
Yes and no. Depending on where you live, if a robocall is trying to sell you something, the organization calling must have prior written consent. Robocalls from political parties, healthcare providers, charities, debt-collectors, and purely for informational purposes are completely legal and do not require prior written consent.

What should I do if I answer a robocall?
Unfortunately, answering a robocall might mark your number as “good” or “active,” and you will be likely to receive more robocalls. If you do answer one, don’t follow any prompts or give out any information. Instead, hang up immediately.

Can I prevent robocalls?
Some apps can help limit robocalls. As with all applications, do your research before downloading and installing them on your devices. Always follow policy when it comes to installing software and applications on work devices. You may also be able to add your phone number to a do not call registry.

A bit about spoofed numbers
Spoofed numbers, or spoofing, is when the caller falsifies the information about the call, so the caller ID displays a different number. Scammers can manipulate the numbers so they appear to be local to the area they are calling. Please don’t call these numbers back. They are often real numbers, of real local individuals who have no control over whether or not their number is being used for nefarious purposes.

Remember to never reveal confidential or personal information to anyone who calls you at random!